Return Policy

RETURN AND CANCELLATION CONDITIONS

General Information These Return and Cancellation Conditions have been prepared to explain the order cancellation, return, exchange, and right of withdrawal processes regarding products or services purchased through www.ecemhirdavat.com. Users shopping through the Ecem Hirdavat website are deemed to have read and accepted these Return and Cancellation Conditions, the Distance Selling Agreement, and the Preliminary Information Form upon completing their orders.

Order Cancellation The Buyer may request order cancellation before entering the order preparation or shipping phase. Order cancellation requests can be submitted through the following communication channels: E-mail: info@ecemhirdavat.com Phone: [Company Phone Number] WhatsApp: [Company Phone Number] Address: Istanbul, Turkey If the product has been shipped, the cancellation request is evaluated within the scope of the return process. The Seller has the right to cancel the order due to reasons such as lack of stock, failure to receive payment approval, inability to procure the product, technical errors, price errors, or force majeure events. In orders canceled by the Seller, the collected product price is refunded to the Buyer.

Right of Withdrawal Within the scope of distance selling agreements, the Buyer has the right to withdraw from the contract within 14 days from the date of receipt of the product, without giving any justification and without paying any penal clause. In service sales, the right of withdrawal period starts from the date of conclusion of the contract. To exercise the right of withdrawal, notification must be made to the Seller in writing or via a permanent data storage device within the 14-day period. The following communication channels can be used for withdrawal notifications: E-mail: info@ecemhirdavat.com Phone: [Company Phone Number] Address: Istanbul, Turkey

Return Process After notifying the Seller that they are exercising the right of withdrawal, the Buyer must return the product in accordance with the return conditions specified by the Seller. The product to be returned must be: Unused, Undamaged, Not having lost its resalability feature, Sent together with its original packaging, label, accessories, and gift/promotional products, if any, Returned together with its invoice or e-invoice printout. Return shipments must be sent to the following address: Return Address: Istanbul, Turkey Return Courier Company: Contracted Courier Company Return Code / Process: Obtained by contacting customer service. The Buyer may be responsible for additional costs if a courier company other than the return courier specified by the Seller is used.

Products Excluded from Withdrawal The right of withdrawal may not be exercised and returns may not be accepted for the following products and services: Products specially prepared in line with the Buyer's requests or personal needs. Custom-made, dimensioned, printed, or modified products. Perishable goods or goods with a rapid expiration date. Products whose packaging, tape, seal, or package has been opened after delivery and whose return is unsuitable due to health and hygiene reasons. Cosmetics, personal care, underwear, swimwear, hygiene products, and similar items whose packaging has been opened. Products that mix with other products after delivery and cannot be separated by nature. Services performed instantly in electronic media or digital content delivered instantly to the Buyer. Digital content where delivery or use has commenced, such as digital licenses, software, activation codes, e-books, online training. Services whose execution has started with the Buyer's approval before the expiration of the withdrawal period. Periodicals such as newspapers and magazines. Goods or services whose prices depend on fluctuations in financial markets and are not under the control of the Seller. Used, damaged, packaging-damaged, or items that have lost their resalability feature.

Damaged, Defective, or Missing Products The Buyer must inspect the delivered product in the presence of the courier officer. In case of crushing, tearing, opening, breaking, wetting, or similar damage to the product packaging, it is recommended to have a damage assessment report drawn up by the courier officer. In case of delivery of damaged, defective, missing, or incorrect products, the Buyer must contact the Seller as soon as possible from the delivery date. The legal rights of the Buyer in this case are reserved. The Seller may evaluate appropriate options such as product replacement, free repair, price reduction, or refund depending on the situation.

Exchange Conditions Product exchange depends on stock availability and whether the product is suitable for exchange. The product subject to exchange request must be unused, undamaged, not having lost its resalability feature, and sent with its original packaging. For exchange requests, contact the Seller via the following communication channels: E-mail: info@ecemhirdavat.com Phone: [Company Phone Number] WhatsApp: [Company Phone Number] In exchange shipments, shipping fees belong to the Seller if the product is sent defective or wrong; and belong to the Buyer for exchanges made due to reasons such as the Buyer's preference change, size/color/model change.

Refund If the return request is approved by the Seller, the product price is refunded via the payment method used by the Buyer. For payments made by credit card or debit card, the refund reflects in the Buyer's account according to the processing times of banks and payment institutions. For payments made by bank transfer / EFT, the refund is made to the bank account to be notified by the Buyer. For shopping made with cash on delivery, the refund can be made to the bank account to be notified by the Buyer. The Seller is not responsible for delays caused by banks, payment institutions, or card providers.

Shipping Fees In returns made within the scope of the right of withdrawal, who will bear the shipping fee is determined according to the Distance Selling Agreement and relevant legislation provisions. If defective, wrong, or missing product delivery originates from the Seller, the return shipping fee is covered by the Seller. In returns made within the scope of the Buyer's preference change, size/color/model change, or right of withdrawal, the shipping fee belongs to the Buyer. The Seller's contracted courier company must be used in return operations. Additional costs that may arise in case of shipping with a different courier company may belong to the Buyer.

Campaigns and Gift Products Return transactions for campaign products are evaluated according to campaign conditions. In campaigns where multiple products are sold together, if one of the products is returned, campaign conditions may be broken. In this case, the refund amount can be calculated by considering non-campaign product prices. Gift or promotional products sent together with the order must also be returned along with the returned product.

Situations Where Return Request May Be Rejected Return requests may be rejected in the following situations: The product has been used. The product has been damaged. The product has lost its resalability feature. Original packaging, label, accessory, or invoice is missing. The right of withdrawal period has expired. It is within the scope of non-returnable products. The product has been damaged by the Buyer. It is a custom-made or special order product.

Contact You can contact us through the following communication channels for your return, cancellation, exchange, and right of withdrawal requests: Title: Ecem Hırdavat Address: Istanbul, Turkey Phone: [Company Phone Number] E-mail: info@ecemhirdavat.com WhatsApp: [Company Phone Number] Website: www.ecemhirdavat.com Last Update Date: September 2026