Distance Sales Agreement

Distance Selling Agreement

Parties This Distance Selling Agreement has been concluded between the Seller and the Buyer regarding the sale and delivery of the product or service ordered by the Buyer electronically through the Seller's website, under the following terms and conditions.

Seller Information Title: Ecem Hirdavat Address: Istanbul, Turkey Phone: [Company Phone Number] E-mail: info@ecemhirdavat.com MERSIS / Tax No: [Tax Number] Tax Office: [Tax Office] Website: www.ecemhirdavat.com

Buyer Information Name / Title: (Filled by the Buyer during the order) Address: (Filled by the Buyer during the order) Phone: (Filled by the Buyer during the order) E-mail: (Filled by the Buyer during the order)

Subject The subject of this Agreement is to determine the rights and obligations of the parties in accordance with the relevant legislation regarding the sale and delivery of hardware, hand tools, and DIY products ordered electronically by the Buyer via www.ecemhirdavat.com.

Product / Service Information The basic features, quantity, unit price, total amount, shipping fee, payment method, delivery address, and billing address of the product or service have been reviewed and confirmed electronically by the Buyer before placing the order.

General Terms

1. The Buyer accepts that they have read and been informed about the basic qualities, sales price, payment method, and delivery conditions of the product on the website and have given the necessary approval electronically.
2. The Seller is obliged to deliver the contractual product in accordance with the specified qualifications, complete, sound, and with warranty documents, user manuals, and invoices if any.
3. The Buyer accepts that the information provided during the order is correct and complete. The Buyer is responsible for any delivery delays or problems arising from incorrect information.
4. If the Seller cannot deliver the contractual product within the due period due to force majeure or extraordinary circumstances preventing delivery, the Seller shall notify the Buyer. In this case, the Buyer may request the cancellation of the order, replacement with a similar product, or postponement of the delivery period.

Delivery

1. The product is delivered to the delivery address specified by the Buyer. Delivery is carried out via the contracted courier company or the delivery method determined by the Seller.
2. The delivery period is up to 3 (three) business days from the confirmation of the order and receipt of payment, barring legal obligations and force majeure events.
3. Shipping fees belong to the Buyer unless stated otherwise. If free shipping is offered by the Seller within the scope of a campaign, the shipping cost is covered by the Seller.
4. The Buyer is responsible for any additional costs arising from the Buyer's absence at the delivery address, providing incomplete or incorrect address information, or failing to receive the product.

Payment

1. The Buyer pays for the product or service using one of the payment methods offered on the website.
2. Payment methods include: Credit card / debit card, bank transfer / EFT, cash on delivery (if applicable).
3. Orders may not be processed until the payment process is completed. The Seller is not responsible for problems arising from the systems of the relevant bank or payment institution in credit card payments.

Invoice

1. The Seller issues the invoice for the sale in accordance with the information provided by the Buyer during the order. The Buyer accepts that the invoice information is correct.
2. The invoice can be sent physically with the product or electronically to the Buyer's e-mail address.

Right of Withdrawal

1. The Buyer has the right to withdraw from the contract within 14 days from the date of delivery of the product to the Buyer or a third party designated by the Buyer, without giving any justification and without paying any penal clause.
2. In service sales, the right of withdrawal period starts from the date of conclusion of the contract.
3. To exercise the right of withdrawal, notification must be made to the Seller in writing or via a permanent data storage device within the 14-day period.
4. Contact information for withdrawal notification: E-mail: info@ecemhirdavat.com, Address: Istanbul, Turkey, Phone: [Company Phone Number]

Exercise of the Right of Withdrawal

1. In the event that the Buyer exercises the right of withdrawal, the collected product price and standard delivery costs, if any, shall be refunded to the Buyer within the legal period from the receipt of the withdrawal notification by the Seller.
2. The refund is made in accordance with the payment method used by the Buyer during the purchase. The Seller is not responsible for delays caused by banks or payment institutions.
3. After directing the notification regarding the use of the right of withdrawal to the Seller, the Buyer is obliged to return the product in accordance with the return conditions specified by the Seller.
4. The product to be returned must be unused, undamaged, not having lost its resalability feature, and must be sent together with all accessories, packaging, invoice, and gift/promotional products, if any.

Products Excluded from Withdrawal Right of withdrawal cannot be exercised for the following products and services in accordance with legislation:

• Products specially prepared or custom-cut in line with the Buyer's requests or personal needs (e.g., custom-cut chains, ropes, or profiles).
• Perishable goods or goods with a rapid expiration date.
• Chemical, adhesive, and similar products whose packaging, tape, seal, or package has been opened after delivery and whose return is unsuitable due to health and hygiene reasons.
• Products that mix with other products after delivery and cannot be separated by nature.
• Digital content, software, licenses, activation codes, and similar products if delivery or use has commenced.

Return Conditions

1. The product to be returned should be sent packaged together with its original packaging, if possible, and in a way that will not be damaged.
2. Return shipments shall be sent to: Return Address: Istanbul, Turkey. Return Courier: Contracted Courier Company.
3. If the return courier specified by the Seller is used, the return shipping fee is covered by the Seller. If the Buyer prefers a different courier company, the Buyer may be responsible for any additional fees.

Damaged or Defective Products

1. The Buyer is obliged to inspect the delivered product. In case of crushing, tearing, damage, or deficiency in the package during courier delivery, a report must be drawn up with the courier officer.
2. In case of delivery of defective, faulty, or missing products, the Buyer can exercise their legal rights such as replacement, return, free repair, or price reduction by contacting the Seller.

Order Cancellation

1. The Buyer may request order cancellation before entering the order preparation or shipping phase. If the product has been shipped, return and withdrawal provisions shall apply.
2. The Seller may cancel the order due to reasons such as lack of stock, failure to receive payment approval, inability to procure the product, or technical errors. In this case, the Buyer is informed and the collected amount is refunded.

Privacy and Personal Data Personal data belonging to the Buyer is processed for the purposes of receiving orders, executing payment transactions, product delivery, invoicing, and carrying out after-sales services. The Seller is obliged to protect personal data in accordance with relevant legislation. Details are specified in the Privacy Policy and KVKK Clarification Text on the website.

Dispute Resolution Consumer Arbitration Committees and Consumer Courts in the place of the Buyer's residence or where the consumer transaction is made are authorized for disputes arising from this Agreement, within the monetary limits determined in the legislation. For commercial buyers, Istanbul Courts and Enforcement Offices are authorized.

Enforcement The Buyer accepts, declares, and undertakes that they have read, understood, and approved all provisions of this Distance Selling Agreement electronically by completing their order on the website. This Agreement enters into force on the date it is approved electronically by the Buyer.